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DHR Health Medicine

What to Expect

We understand you may have a lot of questions, and we are here to help you find the answers as best we can. If you are requesting an appointment or need more information please contact your DHR Health Clinic. Our list of clinics can be found here.

For medical emergencies, patients should go to the emergency room or call 911. Your healthcare providers should use their professional judgement to decide when telemedicine is appropriate for your condition. Telemedicine should not be used for any condition where an in-person exam is required because of severe symptoms such as:

  • Chest pain or other signs of a heart attack
  • Difficulty breathing
  • Seizures
  • One-sided weakness, facial drooping, or other signs of stroke
  • Suspected broken bones
  • Unexplained change in mental status, such as fainting or becoming delirious

Telemedicine Step-By-Step Guide

DHR Health Telemedicine provides the opportunity for care to be delivered through telemedicine, a safe and secure video conferencing tool. This allows the patient options in selecting their method of care, whether that be in person, or accessing their provider without having to come to the clinic. This mode of care delivery is easily accessed through mobile devices, tablets, laptops, and desktops with a webcam. Services through telemedicine can be used for services such as management of chronic health conditions, medication management, general consultations, and follow-up visits, all provided with cenvenience and confidentiality.

What to Know

When You Call

Once you call to setup an appointment the answering staff member will be texting you a link and walk you through the process of accessing your provider. DHR Health Telemedicine is here to make your experience as easy and effortless as possible. Your medical provider will have the ability to provide you with many options including directions for patient self-examination, post-op check-ins, medical prescriptions, or follow up consultations (only applies if you have had a pre-existing relationship with your physician). It's important that you give your telemedicine provider a detailed medical history that includes the medications or supplements you currently use since this can affect your treatment plan.

During the Consultation

Be prepared to answer questions about your symptoms, including when they began and whether you feel they are worsening or staying the same. During the telemedicine visit, your provider documents details in your chart, makes a diagnosis, and discusses the recommended treatement strategy. We can call the pharmacy of your choice to fill any medications prescribed, write a note for your employer or your child's school regarding the medical necessity for an absence, and/or make referrals for further medical care when necessary.

Information You Need to Provide

You will be expected to provide the following information in your appointment:

  • Identifying information
  • Source of the history
  • Chief complaint
  • History of present illness
  • Associated signs & symptoms
  • Past medical history
  • Family history
  • Personal and social history
  • Medication review
  • Allergies

Insurance Coverage

Your consultation is covered by major insurances. If more information is needed, one of our staff members will contact you directly. Not all clinics offer telemedicine so it is recommended to call the clinic directly and they will let you know if you can schedule a virtual meeting. For the clinic's contact information, click here to direct you to our list of clinics or go type in your search request and it will direct you to the physician's information page.

Conditions Treated Through Telemedicine

Many conditions can be treated through telemedicine. The following are conditions that can be treated through DHR Health Telemedicine.

  • Allergies
  • Arthritic Pain
  • Asthma
  • Behavioral Health
  • Bronchitis
  • Colds and Flu
  • Diarrhea
  • Diabetes
  • Heartburn
  • Hypertension
  • High Blood Pressure
  • Infections
  • Insect Bites
  • Pharyngitis
  • Conjunctivitis
  • Rashes
  • Respiratory Infections
  • Sinusitis
  • Skin Inflamations
  • Skin Conditions
  • Sore Throats
  • Sprains & Strains
  • Bladder Infections
  • UTIs
  • Upper Respiratory Infections
  • Sports Injuries
  • Vomiting